Privacy Policy
Last updated
This policy explains what personal information Fluxergy collects through its websites, why we collect it, who we share it with, and the choices you have. Please read it together with our Terms of Use.
1.Who we are and what this covers
Fluxergy, Inc. (“Fluxergy”, “we”, “us”) is a diagnostics company with its headquarters at 15 Musick, Irvine, California 92618. We are the controller of the personal information described in this policy.
This policy covers fluxergy.com, veterinary.fluxergy.com, and any other web page that links to it. It does not cover the data you process inside a Fluxergy product. If you run tests on a Fluxergy analyzer or use FluxOS under an agreement with us, the handling of the data in that product is governed by that agreement, not by this policy.
It also does not cover websites we do not operate. Our pages link out to other organizations, and those organizations have their own policies.
2.What we collect
Information you give us. When you fill in a form on this site, you give us the details in the fields you complete. Today that means your first and last name, your work email address, your phone number, your company, and anything you write in the message box. If you email us, apply for a job, ask for support, or meet us at a conference, we keep the information you provide in that exchange.
Information we collect automatically. When you visit the site, our hosting provider and our analytics receive standard technical information about the request:
- Your IP address, and the approximate region it indicates
- Your browser and operating system, and the type of device you are using
- The pages you visit, when you visit them, and how long you stay
- The page or search that sent you to us
Information from other sources. We use HubSpot as our customer relationship system, and HubSpot adds publicly available business information to the contact records we create, such as a company size or industry. We also receive contact details from events we take part in and from people who refer colleagues to us.
We do not ask for and do not want sensitive information through this website. Do not send us patient information, protected health information, test results, or anything confidential through a web form or an unencrypted email. If you need to share something of that kind, write to us at legal@fluxergy.com and we will arrange a secure route for it.
3.How we use it
When you submit a form on this website, you agree that we may store the information you provide and use it to contact you. Specifically, we use personal information to:
- Respond to your enquiry, and to schedule and run a demonstration
- Contact you by email, telephone, or text message about our products and services, including follow-up from our sales team
- Send you marketing communications, such as product announcements, newsletters, event invitations, and technical material we think is relevant to your work
- Qualify and manage enquiries, including recording which pages you read before you contacted us, so that the person who calls you has useful context
- Provide support, fulfil orders, and administer agreements with your organization
- Operate, secure, and improve the website, including detecting and blocking automated submissions
- Meet our legal, regulatory, and quality obligations, and establish or defend legal claims
You may ask us to stop sending marketing at any time, and we will. See the next section.
4.Your marketing choices
Every marketing email we send carries an unsubscribe link, and using it stops marketing email to that address. You can also write to legal@fluxergy.com and ask us to stop, or ask the person contacting you to take you off the list.
Unsubscribing from marketing does not stop messages we send because you asked us something or because you have an agreement with us: a reply to your enquiry, a quotation, an order confirmation, or a support or safety notice.
5.Our legal bases, if you are in the United Kingdom or the European Economic Area
Where UK or EU data protection law applies, we rely on the following bases:
- Your consent, for marketing email where consent is required. You may withdraw it at any time, and withdrawing it does not affect what we did before you withdrew it.
- The performance of a contract, or steps taken at your request before entering into one — which covers answering an enquiry and arranging a demonstration.
- Our legitimate interests in running and promoting a business, keeping our website secure, and understanding how it is used, where those interests are not overridden by your rights.
- Compliance with a legal obligation, where one applies to us.
8.How long we keep it
We keep enquiries and contact records for as long as there is a business relationship, and then for as long as we may need them for legal, tax, quality, or audit purposes. Where there is no relationship and no obligation to keep a record, we delete or anonymize it. You may ask us to delete your information sooner, and we will unless we are required to keep it.
9.How we protect it
The site is served over HTTPS, access to our systems is limited to the people who need it, and the services we use hold recognized security certifications. No website or system is perfectly secure, so we cannot guarantee the security of information you send us over the internet — which is the reason for the warning above about what not to send through a web form.
10.Where your information goes
Fluxergy is based in the United States, and the services we use store information there. If you are outside the United States, submitting information to us means sending it to a country whose data protection laws may differ from your own. Where UK or EU law requires a transfer safeguard, we rely on the European Commission's standard contractual clauses and the UK addendum to them.
11.Your rights
Wherever you are, you may ask us what personal information we hold about you, ask us to correct it, ask us to delete it, or ask us to stop sending you marketing. Write to legal@fluxergy.com and we will answer. We may need to verify who you are before we act, and we will not treat you differently for asking.
California. If you are a California resident, the California Consumer Privacy Act gives you the right to know what personal information we have collected about you, where we got it, why we collected it, and who we disclosed it to; the right to have it deleted; the right to have it corrected; and the right not to be discriminated against for exercising any of those rights. The categories we collect are identifiers, commercial information, internet activity, and professional or employment-related information, each described in more detail above. We do not sell personal information, and we do not share it for cross-context behavioral advertising, as those terms are defined in that Act. You may use an authorized agent to make a request on your behalf, and we will ask for proof of their authority.
United Kingdom and European Economic Area. In addition to the rights above, you may ask us to restrict how we use your information, object to our using it on the basis of legitimate interests, and ask for a copy of it in a portable format. You also have the right to complain to your national data protection authority, and in the United Kingdom to the Information Commissioner's Office.
12.Children
This site is for people working in laboratories, clinics, practices, and industry. It is not directed at children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has given us information, write to legal@fluxergy.com and we will delete it.
13.Changes to this policy
We update this policy when what we do changes, and the date at the top is the date of the most recent change. If a change materially affects how we use information we already hold, we will take reasonable steps to tell you before it takes effect.
14.How to contact us
For anything in this policy, including a request about your own information, write to legal@fluxergy.com, or to Fluxergy, Inc., 15 Musick, Irvine, California 92618, United States.