Pipetting Techniques
When transferring fluids between steps of our test, proper pipetting techniques are critical to limiting user error. Here are some guidelines to help you with that. Use Pipette tips with a filtered aerosol barrier.This helps to prevent carryover contamination. Only use tips once. Pipette slowly and carefully Ensure that you have pipetted the full volume, […]
Transport Media Compatibility
Preparing a Sample
Sample Requirements Acceptable specimen types for use with our Analyzer include only nasopharyngeal swabs (NPS) (Rayon, Polyester, or Nylon-flocked) in 3 mL of viral transport media (VTM). After sample collection with swab, immediately break off swab tip into transport solution. Transport media must be in 3mL volume for expected performance. When collecting your sample, follow […]
Updating Firmware
As we update our software to add features and patch issues, it’s important to stay on top of our updates! To check for (and install) updates, please follow these simple steps: In Fluxergy Works, click the “Admin” tab on the left side of the screen. Select the Firmware tab. Select the Firmware Source dropdown, and […]
All Codes
Below is a compiled list of all error codes and what you should do. If two errors occur in a row, contact Customer Service. Error 605, 612: Unplug your device and contact Fluxergy right away. Error 600, 603, 606, 607, 608, 609, 610, 613, 615, 616, 617, 618, 629-633, 635, 636: Restart device. Retest the […]
Test Card Codes
Below are all error codes caused by Test Card issues, and what you should do. If two errors occur in a row, contact Customer Service. Error 604, 620: Retest the original sample using a new Test Card and Reaction Mixture and report the results of that test. Error Codes will be added as we continue […]
Analyzer Codes
Below are all error codes caused by Device issues, and what you should do. If two errors occur in a row, contact Customer Service. Error 600, 608, 609, 610, 613, 617, 629-633, 635: Restart device. Retest the original sample using a new Test Card and Reaction Mixture and report the results of that test.Error 620: […]
Fluxergy Works Codes
Below are all error codes caused by Software issues, and what you should do. If two errors occur in a row, contact Customer Service. Error 601, 621: Contact customer service.Error 625: Use retrieve test function.Error 603, 606, 607, 615, 616, 618, 636: Restart device. Retest the original sample using a new Test Card and Reaction […]
Send a support ticket
If you can’t find a solution through our Support page or Search functionality, no worries! We’re here to give you the help you need. Just send us an email at customersupport@34.102.14.133 with the heading ‘SUPPORT TICKET-COMPANY NAME-CUSTOMER NAME’ and an in-depth description of your issue. Feel free to include pictures or screenshots! The more you […]
Common Error Codes
Below are our most common error codes on Fluxergy Works! As a broad rule of thumb, most errors (except for Error 626) can be solved by 1. Restarting the Fluxergy Analyzer and 2. Retesting the sample with a new card and mix. For more specific instructions please head to our ‘Error Codes’ tab. If an […]
Network connectivity
Can’t find your analyzer on Fluxergy Works? It’s probably because of a networking problem. Most user networking issues come from their computer or analyzer being on different networks– They have to be on the same network in order to communicate. Since there’s no way to connect them directly, this means your going to need a […]
Reaction Mixture
If your Reaction Mixture doesn’t seem to be working properly, it may be because of improper storage If your issue persists after following storage requirements, please contact customer support. Storage Requirements The Fluxergy COVID-19 Sample-to-Answer RT-PCR Reaction Mixtures must always be stored at -20° C. If the Reaction Mixtures undergo freeze thaw cycles after shipment, […]